Shipping Policy
Below you will find the average delivery time for all our packages:
- Once an order is placed, we need 1-3 business days to process it. During the week, this usually takes one business day, but if you order on a Friday evening or over the weekend, it may take a little longer.
- Once your order is processed, it will be shipped, and delivery typically takes 7-9 business days on average.
We strive to make the ordering and delivery process as simple as possible for our customers. However, if you have any questions or comments, please don’t hesitate to contact our customer service team. Below, we explain how your order is processed and delivered.
Placing an Order
The ordering process at NEUNIO is as straightforward as possible. First, you need to go to the product page and add the desired product to your shopping cart by clicking the black "Add to Cart" button.
It's important to check that you have selected the correct variants. If everything is correct, click on the "Proceed to Checkout" button. On the information page, you must enter the correct address details. Ensure that all information is accurate. Once this information is entered correctly, you can click on the "Proceed to Shipping" button.
On the "Shipping" page, you have the option to modify the entered address details. It should also be noted that every shipment is sent completely free of charge. As a token of appreciation for our customers, we always cover the shipping and delivery costs. You can now proceed by clicking on the "Proceed to Payment" button.
Payment Options
At the payment options, you have the choice of several payment methods. At neunio.com, all payment options are SSL encrypted, ensuring you can always rely on a secure payment environment.
Once you have selected the correct payment method, click on the "Complete Order" button, and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. If you encounter any issues with your order, you can always contact us.
Shipping Costs
We cover the shipping costs for every order. All our products are shipped 100% free of charge. There is no minimum order quantity required.
Shipping Your Order
Have you found the perfect look or accessory on our website? Naturally, you want to enjoy it as soon as possible! That's why we ensure your order is processed and shipped as quickly as possible.
To ensure that we can offer fair prices for our products, we have chosen to collect packages in large quantities and ship them all at once once we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.